Would you like to join the Fortress of the Bear team? Check this page for our latest job opportunities!

Visitor Experience Coordinator - posted 03/26/2024

Please email Barb for an application: barb@fortressofthebear.org

Duration: Full time, seasonal

Salary: $20-23 hourly, DOE

Reports to: Operations Manager

Job Summary: Responsible for ensuring all visitors have a positive experience when visiting Fortress of the Bear

RESPONSIBILITIES/DUTIES:

● Coordinates with outside tour entities that bring visitors to Fortress to create a calendar of arrivals.

● Ensures appropriate distribution of daily visitor calendar and related information.

● Organizes and maintains files, records, and paperwork pertaining to visitor experience.

● Interacts with other departments to ensure appropriate visitor numbers and staff coverage for visitation times.

● Greets buses and vans, welcomes visitors, assists drivers with documentation and record keeping.

● Responsible for tracking visitor numbers and creating monthly invoices for each tour company.

● Responsible for dispersing invoice information to appropriate entities.

● Is the main point of contact for questions or inquiries directed towards tourism and visitor experiences.

● Other duties as assigned by Operations Manager.

SOFT SKILLS:

● Inspire and support coworkers.

● Effectively and constructively communicate with others either written or spoken.

● Able to organize, maintain, and make readily available information pertaining to the Fortress visitor experience.

● Able to work in a fast-paced environment with lots of public interaction.

● Able to work independently.

● Able to work harmoniously with a dynamic staff: accepting or providing feedback and resolving issues in a constructive manner, encouraging others.

● Be safety conscious.

● Able to keep workspaces clean, safe, and organized.

● Willing to be cross trained in other departments to ensure appropriate staff levels in various areas.

Inventory and Warehouse Specialist - posted 03/26/2024

Please email Gerri for an application: Gerri@fortressofthebear.org

Duration: Full time, seasonal

Salary: $20-23 hourly, DOE

Reports to: Retail & Production Manager

Job Summary: An Inventory and Warehouse Specialist will primarily work in the warehouse and production areas. They are responsible for inventory accuracy and placement.

RESPONSIBILITIES/DUTIES:

● Keep an accurate count of all inventory in our online program.

● Create purchase orders online at the direction of the manager.

● Receive, account for, and organize inventory. Add new inventory to the system as needed.

● Assist production department with assemblies and tagging merchandise.

● Update the webstore and prepare orders for shipment.

● Assist with keeping merchandise and other areas well stocked and orderly.

● Cross train with other departments to assist with staff coverage as needed.

● Other duties as assigned.

SOFT SKILLS:

● Possess basic reading, writing, and math.

● Must possess moderate computer skills, including spreadsheets.

● Display an ability to learn and ask questions for clarification.

● Present excellent communication and interpersonal skills.

● Be able to engage in dialogue with strangers.

● Display a positive and friendly attitude.

● Be reliable, punctual, and adaptable to a flexible schedule.

● Commit to accuracy during all transactions.

● Must be honest, trustworthy, and hardworking.

Retail Associate - posted 03/26/2024

Please email Gerri for an application: Gerri@fortressofthebear.org

Duration: Full time, seasonal; or part-time, seasonal

Salary: $14 - $18 hourly, DOE

Reports to: Retail Supervisor

Job Summary: A retail associate will primarily work in the gift shop and strive to ensure every visitor has a good experience. The associate will use clear communication skills and a positive attitude to interact with visitors, to identify any needs, provide solutions, and answer questions about our products and services.

RESPONSIBILITIES/DUTIES:

● Greet and direct visitors

● Answer questions about Fortress, the bears, merchandise, transportation, and other questions visitors may have (information will be provided)

● Communicate in a timely fashion with other staff as needed

● Quickly and accurately assist shoppers through the check-out lines

● Rotate through a cleaning schedule with all other staff that includes bathrooms, floors, trashcans, countertops, and common touch areas

● Assist with keeping merchandise and other areas well stocked and orderly

● Document and record specific information correctly

SOFT SKILLS:

● Possess basic reading, writing, math, and computer skills

● Display an ability to learn and ask questions for clarification

● Present excellent communication and interpersonal skills

● Be able to engage in dialogue with strangers

● Display a positive and friendly attitude

● Be reliable, punctual, and adaptable to a flexible schedule

● Commit to accuracy during all transactions

● Must be honest, trustworthy, and hardworking