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Retail Associate (2 positions available)
position posted 02/19/26

Minimum Age Requirement: 14

Please email Gerri for an application: gerri@fortressofthebear.org

Duration: Part time, seasonal (April/May - September/October)

Salary: DOE

Reports to: Retail Supervisor & Production Manager

Supervises: None

Job Summary: A retail associate will primarily work in the gift shop and strive to ensure every visitor has a good experience. The associate will use clear communications skills and a positive attitude to interact with visitors to identify and needs, provide solutions, and answer questions about our products and services.

RESPONSIBILITIES/DUTIES:

• Answer questions about Fortress, the bears, merchandise, transportation, and other questions visitors may have (this information will be provided)

• Communicate in a timely, effective manner with other staff as needed

• Quickly and accurately assist shoppers through the check-out lines

• Keep work and break areas clean

• Rotate through a cleaning schedule with all other staff that includes bathrooms, floors, trashcans, countertops, and common touch areas

• Assist with keeping merchandise and other areas well stocked and orderly

• Cross train with other departments to assist with staff coverage as needed

• Other duties as assigned

SOFT SKILLS:

• Able to engage in dialogue with strangers

• Ability to communicate positively via email, text, written, phone and in person

• Display an ability to learn and ask questions for clarification

• Ability to work in a fast-paced environment with others or independently

• Be reliable, punctual, and adaptable to a flexible schedule as needed

• Possess basic reading, writing, math and computer skills

• Commit to accuracy during all transactions

• Must be honest, trustworthy, and hardworking